For companies looking to increase their online customer reach, omni-channel marketing strategies are showing a lot of promise. They also have potential for those looking to increase sales and customer retention. Studies reveal that omni-channel marketing has a 90% higher overall customer retention rate than traditional marketing.
In order to decide if an omni-channel marketing strategy is right for your business, let’s first take a look at what omni-channel marketing is.
What is omni-channel marketing?
Omni-channel marketing uses digital and traditional marketing channels to create a seamless message that adjusts to your customer based on their behavior, providing the ultimate personalized customer experience. Instead of focusing your marketing efforts on a single channel, omni-channel marketing takes advantage of multiple channels to ensure your message is seen and reinforced by potential customers, wherever they are.
Omni-channel marketing sounds pretty straightforward, but having a coherent strategy is key to the overall success. Omni-channel efforts don't pay off if you try to do everything at once and give equal weight and attention to every channel. Instead, you must make data-driven choices about reaching customers. Here are some principles to keep in mind when developing your omni-channel marketing strategy.
Omni-channel marketing principles
Know your audience
One of the most important tactics for successful omni-channel marketing is understanding your audience. Gather as much data on you can about who is using your product or service as well as who you wish was using your product or service. Then tailor your marketing strategy to those demographics. Does your audience prefer social media or email? If social media, which channels do they interact with the most? What times are they the most active? All of this data plays a huge role in your overall strategy.
Additionally, it’s important to understand the behavior of your audience. What are their likes and dislikes? How do they feel about popular social and economic topics? What are their shopping behaviors? How does your product or service fit into their lifestyle? A comprehensive understanding of your audience’s behavior and goals allows you to tailor your message—and even digital channel—to meet your audience where they are.
Get customers to the end goal fast
If your marketing is successful (which is the goal!), your audience will be interested in purchasing or learning more about your product or service. The last thing you want is for customers to have to hunt around to find your website or the product they are interested in purchasing. That’s why it’s critical to make it as easy as possible for customers to get to the end of the funnel, even if that means directing them somewhere else besides your website. Take advantage of shopping features within social media platforms to remove extra steps and put customers even closer to checking out.
Don’t forget about physical strategies
In today’s world, it can be easy to focus solely on digital marketing channels. However, the beauty of omni-channel marketing is combining both digital and traditional marketing to create a comprehensive strategy that reaches all relevant customers. Both Site Chaser and IP Targeting are effective omni-channel programs that combine both digital and traditional marketing. Site Chaser targets your website visitors with direct mail. After visiting your website, customers receive a direct mail piece promoting your business within a few days. This ensures your business is top of mind and gives you the chance to continue the conversation started online. IP Targeting uses your direct mail mailing list to target potential customers with online ads. The ads reinforce your brand and drive traffic to your store or website. Those additional touches typically result in higher revenue.
If you’re looking for an omni-channel marketing plan, contact Early Express for offline and online solutions for your business.