By Mark Grant
•
June 8, 2021
The goal of any business is to connect customers with the products and services they want. Too often, companies can come across like they don’t care about the individuals purchasing their products and supporting their company. Instead, it seems like they are trying to sell to anyone who will buy from them. That’s why personalization plays a large role in successful marketing. As one of the most effective marketing tools, direct mail has one of the best response rates and highest returns on investment. But how can you make direct mail even more profitable? Make it personal. Personalized direct mail increases response rates by 36%. Customers like feeling important and valued. Here are a few things to keep in mind when developing personalized direct mail for your business: Talk directly to your customers One of the easiest ways to personalize your direct mail is to include the customer’s name. This could be at the beginning, as part of the greeting, or even throughout the message. When you use someone’s name, they are more likely to listen, read and respond. Write your direct mail like you are talking with your customers, not at them. Make it feel like a conversation. This along with additional personalization will build their trust and get them on your side. Use imagery to your advantage In addition to personalizing the text within your direct mail, you can also add a personal touch with your choice of imagery. You will most likely use visuals that are relevant to your business. But you can take personalization to the next level by using visuals that are relevant to your audience. If you know the demographics, like gender and age, of your target audience, make sure to represent them with any lifestyle imagery or visuals that you choose. Customers respond best to advertising that reflects them, so this is an easy way to make that happen. Personalization equals relevancy A primary benefit of personalization is that it creates relevant, valuable content that’s important to customers. If you have data on your customers, you can use that to your advantage. For example, if you are a local dog grooming company targeting pet owners, you could mention your customers’ “fluffy friends” or even personalize the direct mail directly to their beloved pets. Not only will this surprise and delight customers, it will capture their interest and make them more likely to read the rest of your message. Leverage targeted lists Targeted mailing lists help you reach the right audience by giving you more control over who receives your message. With the ability to segment your list by almost any criteria imaginable, you can be specific about who you’re targeting. This approach also allows you to tailor your message to the needs and desires of each audience, no matter how niche the market, and, in turn, leads to greater engagement and higher direct mail response rates. Popular targeted lists include B2B, New Mover, Renter, Homeowner and Current Customer mailing lists. Considering a direct mail campaign as part of your marketing strategy? Early Express can help you create the perfect direct mailing campaign, including a targeted list to meet the prospecting needs of your business. We also offer data processing (to ensure your data is clean and up-to-date), daily mail processing and EDDM (Every Door Direct Mail).